Questions about CarePlus or Dental Associates?
If you have questions about CarePlus or need assistance, please use our Contact Us feature or call us at 414-771-1711 or 800-318-7007.
Frequently Asked Questions
Q. Who is CarePlus Dental Plans?
A. CarePlus Dental Plans, Inc. is a non-profit Limited Service Health Organization (LSHO) licensed and regulated by the State of Wisconsin Office of the Commissioner of Insurance. CarePlus has insured thousands of members across a variety of industries, including the public sector and health care, for more than 40 years. Dental Associates is the preferred dental provider partner of CarePlus.
Q. Will an existing dental problem be covered with CarePlus?
A. Yes. There are no waiting periods or pre-existing condition exclusions with CarePlus.
Q. Will I have to change dentists when I join CarePlus?
A. It depends on who your current dentist is. Enrollment in CarePlus requires that all dental care be provided at either A) any one of Dental Associates’ fifteen conveniently located locations in Wisconsin, or B) in-network Midwest Dental locations. If you are presently a patient of a Dental Associates or in-network Midwest Dental clinic, you can continue to see the same dentist. To find an in-network dentist near you, visit their Find a Dentist page.
Q. How many dentists will I have to choose from, or will I see a different dentist every time?
A. With CarePlus, you will have access to the entire Dental Associates staff of over 90 general and specialty dentists, in addition to those in-network dentists from Midwest Dental. To assure the development of a strong doctor-patient relationship, we encourage you to see the same general dentist at each visit.
Q. May I change dental centers or dentists after I make my initial choice?
A. Yes, you are free to choose and transfer between any dentist you would like at any of the 15 Dental Associates locations in Wisconsin, or any of the in-network Midwest Dental locations
Q. Can all of my dental services be provided through Dental Associates?
A. Yes. In addition to general dentistry, Dental Associates provides all specialty care – including orthodontics, pediatric dentistry, periodontics, oral surgery, cosmetic dentistry, dental implants, endodontics and major restorative services – and has specialists on staff to service your needs. This is why we always encourage our members to utilize Dental Associates providers. Use the Find a Dentist feature at Dental Associates to find a specialist near you.
Q. My child is currently undergoing orthodontic treatment (braces) with another provider. Can I enroll in the CarePlus plan?
A. Yes, you can enroll in the CarePlus plan. Patients who transfer to Dental Associates to complete orthodontic treatment must enter into a new orthodontic contract with a Dental Associates' orthodontist. CarePlus will not duplicate orthodontic benefits paid under a previous dental plan. Therefore, if the full orthodontic maximum benefit was paid under the previous dental plan, you may consider completing treatment with the existing orthodontist. If the full orthodontic maximum benefit has not been met, you may consider transferring to a Dental Associates' orthodontist to complete treatment. Dental Associates' orthodontist will develop a fee based on the amount of treatment remaining.
Q. What happens if I need emergency dental care?
A. If you are more than 50 miles from an in-network dental center and you require emergency treatment, CarePlus will provide up to $150.00 in benefits. Simply submit an itemized statement to CarePlus Dental Plans for payment within thirty (30) days of date of occurrence. All non-emergency treatment must be provided by an in-network provider. A dentist is on call 24 hours per day, 7 days per week for in-area emergencies at Dental Associates clinics.
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