Questions about CarePlus or Dental Associates?
If you have questions about CarePlus or need assistance, please use our Contact Us feature or call us at 414-771-1711 or 800-318-7007.
Frequently Asked Questions
Q. Who is CarePlus Dental Plans?
A. CarePlus Dental Plans, Inc. is a non-profit Limited Service Health Organization (LSHO) licensed and regulated by the State of Wisconsin Office of the Commissioner of Insurance. CarePlus has insured thousands of members across a variety of industries, including the public sector and health care, for more than 30 years. Dental Associates is the exclusive dental provider partner of CarePlus.
Q. Will an existing dental problem be covered with CarePlus?
A. Yes. There are no waiting periods or pre-existing condition exclusions with CarePlus.
Q. Will I have to change dentists when I join CarePlus?
A. It depends on who your current dentist is. Enrollment in CarePlus requires that all dental care be provided at a Dental Associates center. If you are presently a patient of Dental Associates, you will continue to see the same dentist. To find a Dental Associates dentist near you, visit their Find a Dentist page.
Q. How many dentists will I have to choose from, or will I see a different dentist every time?
A. With CarePlus, you will have access to the entire Dental Associates staff of over 90 general and specialty dentists. To assure the development of a strong doctor-patient relationship, you will see the same general dentist at each visit.
Q. Can all of my dental services be provided through Dental Associates?
A. Yes. In addition to general dentistry, Dental Associates provides specialty treatment in Orthodontics, Periodontics, Pediatric Dentistry, Endodontics and Major Restorative services. Use the Find a Dentist feature at Dental Associates to find a specialist near you.
Q. May I change dental centers or dentists after I make my initial choice?
A. Yes. If for any reason you are not completely comfortable with your dentist, let us know. If you wish to transfer from one Dental Associates center to another, simply contact us. You may also have some family members treated at one Dental Associates center and others at a different one.
Q. My child is currently undergoing orthodontic treatment (braces) with another provider. Can I enroll in the CarePlus plan?
A. Yes, you can enroll in the CarePlus plan. Patients who transfer to Dental Associates to complete orthodontic treatment must enter into a new orthodontic contract with a Dental Associates' orthodontist. CarePlus will not duplicate orthodontic benefits paid under a previous Transition Health Benefits dental plan. Therefore, if the full orthodontic maximum benefit was paid under the previous Transition Health Benefits dental plan, you may consider completing treatment with the existing orthodontist. If the full orthodontic maximum benefit has not been met, you may consider transferring to a Dental Associates' orthodontist to complete treatment. Dental Associates' orthodontist will develop a fee based on the amount of treatment remaining. The CarePlus plan will pay 50% of charges up to its full orthodontic maximum benefit of $2,000, less any payments already made by the previous Transition Health Benefits dental plan. You would be responsible for the remaining balance.
Q. What happens if I need emergency dental care?
A. If you are more than 50 miles from a Dental Associates center and you require emergency treatment, CarePlus will provide up to $150.00 in benefits. Simply submit an itemized statement to CarePlus Dental Plans for payment. All non-emergency treatment must be provided by Dental Associates. A dentist is on call 24 hours per day, 7 days per week for in-area emergencies.